All sales are final. Dissident does not accept returns or exchanges for preference, fit, color choice, ordering mistakes, or other change-of-mind reasons.
Damage on arrival
If a Product arrives damaged, email elijah@dissidentclothing.co within three calendar days after the carrier tracking record shows delivery. A message sent after that period is not eligible under this voluntary damage-on-arrival policy, except where applicable law requires otherwise.
Required evidence
Include the order reference and clear photographs of the damaged Product, all packaging, the shipping label, and the shipping container. We may request additional photographs or information reasonably needed to evaluate whether the damage existed at delivery. The customer bears responsibility for submitting timely, adequate proof.
Preserve the shipment
Keep the Product, packaging, label, and shipping container while the claim is reviewed. Do not wear, wash, alter, discard, or mail the Product back unless Dissident provides written instructions. Sending an unauthorized return does not create a right to a refund or replacement.
Review and remedy
Dissident will review a timely, adequately supported claim. If the claim is approved, we will provide the remedy required by applicable law or otherwise approved by Dissident. Available remedies may depend on the circumstances and production availability.
Nonwaivable rights
This policy does not limit any warranty, return, refund, cancellation, or other consumer right that applicable law does not permit us to waive.
Review delivery responsibilities in Shipping Terms and the full agreement in the Terms of Use and Sale.